RELIABLE CPHQ EXAM SYLLABUS, CPHQ VCE DOWNLOAD

Reliable CPHQ Exam Syllabus, CPHQ Vce Download

Reliable CPHQ Exam Syllabus, CPHQ Vce Download

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Tags: Reliable CPHQ Exam Syllabus, CPHQ Vce Download, Dumps CPHQ Torrent, CPHQ Certification Cost, Pdf Demo CPHQ Download

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NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q130-Q135):

NEW QUESTION # 130
Health organizations measure performance to meet multiple internal and external needs and demands.
Internal quality improvement literature identifies some fundamental purposes for conducting performance measurement such as:

  • A. Both A and B
  • B. Demonstration and verification of performance improvement activities
  • C. Control of evaluation
  • D. Assessment of current performance

Answer: A


NEW QUESTION # 131
Experts on delivering superior customer service suggest that healthcare organizations adopt the following set principles EXCEPT:

  • A. Help staff focus on service
  • B. Evaluate processes of care to reduce patients and family anxiety and thus increase satisfaction
  • C. Hire service-savvy people. Aptitude is everything; people can be taught technical skills
  • D. Establish high standards of customer service

Answer: B


NEW QUESTION # 132
Examples of administrative data sources are all of the following EXCEPT:

  • A. Hospital or physician office billing systems
  • B. Health plan claim databases
  • C. Nursing management system
  • D. Health information management or medical record system

Answer: C


NEW QUESTION # 133
Which of the following should the team do next?

  • A. Refer this issue to the safety committee.
  • B. Collect frequency data on the causes of the falls.
  • C. Evaluate patient risk factors.
  • D. Conduct an in-service for housekeeping staff.

Answer: B

Explanation:
=========


NEW QUESTION # 134
An improvement project was implemented to expand utilization of primary care services in a rural area where only 5% of residents sought primary care. The team established a goal of 20% of residents using primary care.
The table below shows the results for the four months following implementation of the improvement:
% Residents Using Primary Care Time | %
Baseline | 5% Month 1 | 15% Month 2 | 20% Month 3 | 21% Month 4 | 22%
Which of the following should the quality professional recommend to the organization?

  • A. Disband the improvement team.
  • B. Implement another improvement cycle.
  • C. Assess patient satisfaction with providers.
  • D. Monitor for sustainment.

Answer: D

Explanation:
The improvement project successfully increased the utilization of primary care services from a baseline of 5% to 22% by the fourth month, surpassing the initial goal of 20%. At this point, the quality professional should focus on ensuring that this improvement is sustained over time.
Monitoring for sustainment involves tracking the ongoing performance to confirm that the increased utilization is maintained and identifying any potential declines or issues early. Continuous monitoring helps to determine if the implemented changes have become fully integrated into routine practices and are producing the desired outcomes consistently.
Implement another improvement cycle (A): This is unnecessary at this stage, as the goal has been met and even exceeded. Further improvement cycles should only be considered if the current gains are not sustained or if new goals are established.
Assess patient satisfaction with providers (C): While assessing patient satisfaction is important, it is not the immediate priority after meeting the primary utilization goal. Satisfaction assessments could be part of a broader quality strategy but do not address the current need for ensuring the sustainability of improvements.
Disband the improvement team (D): Disbanding the team could be premature, as their role in monitoring sustainment is crucial. The team may still be needed to support ongoing improvements or address any emerging issues.
Reference
NAHQ Body of Knowledge: Quality Improvement Processes
NAHQ CPHQ Exam Preparation Materials: Sustaining Improvements NAHQ Guide to Measuring Healthcare Outcomes


NEW QUESTION # 135
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